Through the Ontario Hospital Association's (OHA) modernized patient experience measurement program, hospitals have access to 30 survey instruments to capture the experiences of patients and their families across multiple clinical settings. These tools yield insightful data and contribute to improving care quality and experience.
Together with clinicians, patient experience hospital leaders, and system stakeholders, the OHA has developed open-source tools available on the OHA's website, which are also pre-programmed within the new patient experience measurement platform to support standardization, streamline implementation, and enable multi-modal surveying. Additionally, some proprietary tools have been made available to Ontario hospitals.
View a complete list of the OHA's surveys. To request a copy of any of the proprietary instruments, please email patientexperience@OHA.com.
Data Specifications
The OHA has published data specifications (last updated September 2025) outlining the required data fields and format hospitals must follow to successfully distribute care experience surveys via email or SMS. Hospitals are encouraged to review the data file specifications, as updates are periodically made.
With guidance from sector-specific committees, the OHA has created short-form patient experience surveying instruments to meet the needs of hospital staff and patients for surveys shorter in length than traditional long-form surveys. Learn more about the OHA's short-form surveys.
With guidance from sector-specific committees, the OHA has led efforts to refresh and enhance the long-form patient experience surveying instruments available to hospitals, and to ensure the continued use of common, validated long-form surveys to meet evolving hospital and patient needs. Learn more about the OHA's long-form surveys.
