Through the Ontario Hospital Association's (OHA) modernized patient experience measurement program, hospitals have access to 25 surveyingg instruments to capture the experiences of patients and their families across multiple clinical settings. These tools yield insightful data and contribute to improving care quality and experience.
Together with clinicians, patient experience hospital leaders, and system stakeholders, the OHA has developed open-source tools available on the OHA's website, which are also pre-programmed within the new patient experience measurement platform to support standardization, streamline implementation, and enable multi-modal surveying. Additionally, some proprietary tools have been made available to Ontario hospitals.
View a complete list of the OHA's surveys. To request a copy of any of the proprietary instruments, please email patientexperience@OHA.com.
Care
Consolidation Efforts
In 2024, the OHA partnered with Critical Care Services Ontario (CCSO) to adapt, operationalize, and streamline the Family Satisfaction in the Intensive Care Unit (FS-ICU) survey into a single survey under the OHA-led program. The Care Satisfaction in the ICU (CS-ICU) survey enables hospitals to capture feedback from patients and their families across adult ICUs, Neonatal ICUs and Pediatric ICUs.
Implementation Supports:
Implementation Guide: Supports hospitals with the implementation and benchmarking set-up within the platform.
Survey Administration Guideline: Outlines the standards for administering the CS-ICU survey, including the default survey configurations pre-programmed in the platform, requirements and recommendations and opportunities for local customizations.
With guidance from sector-specific committees, the OHA has created short-form patient experience surveying instruments to meet the needs of hospital staff and patients for surveys shorter in length than traditional long-form surveys. Learn more about the OHA's short-form surveys.
With guidance from sector-specific committees, the OHA has led efforts to refresh and enhance the long-form patient experience surveying instruments available to hospitals, and to ensure the continued use of common, validated long-form surveys to meet evolving hospital and patient needs. Learn more about the OHA's long-form surveys.
