Patient Experience Measurementhttps://www.oha.com/quality-safety-and-patient-and-family-centred-care/patient-experience-measurementPatient Experience MeasurementAsking patients about their hospital care is important for continuous improvement. OHA supports measurement and improvement of patient experiences, including through patient experience surveys and the OHA-managed surveying services contract.
Patient Relationshttps://www.oha.com/quality-safety-and-patient-and-family-centred-care/patient-relationsPatient RelationsSometimes patients and families have feedback arise from their interactions with hospitals. The OHA offers hospitals tools and resources to manage feedback from patients and families, including meeting requirements under the Excellent Care for All Act.
Patient and Family Engagementhttps://www.oha.com/quality-safety-and-patient-and-family-centred-care/patient-and-family-engagementPatient and Family EngagementOntario hospitals invite patients and families to participate in organizational planning and decision making activities. The OHA supports hospitals through resource and guidance materials designed to help them effectively dialogue with their patients.