At Ontario Shores, this work started by identifying real clinical problems, not by choosing technology first. Teams focused on issues that affected patient safety, access to care and overall experience. These included aggression risk in forensic units, high numbers of missed outpatient appointments and the use of restraint and seclusion. Once the problems were clear, teams looked for digital solutions that could make a real difference. 

Clinicians led the change. Digital tools were built into everyday routines so that bestpractice care became easier and more consistent. Nurses completed daily risk assessments as part of their normal workflow. Patients used online portals and self-assessments that connected directly to the electronic medical record. Documentation for restraint and seclusion included prompts that supported accountability and traumainformed decision making. The goal was always to improve care, not add extra work. 

A major improvement came when teams shifted from looking at old data to using real-time information. Dashboards, alerts and automated reminders gave staff immediate insight into patient needs and potential risks. With faster information, teams could act earlier, work together more effectively and share responsibility for outcomes. Real-time data helped reduce aggression, improve outpatient engagement and support more respectful, recovery-focused care. 

This progress was supported by strong leadership and a culture based on trauma-informed care. Executive support, formal committees, clinical champions and ongoing education helped ensure that digital tools were used properly and consistently. As leaders at Ontario Shores often say, technology does not transform care on its own; people do. 

“This award is a proud moment for our organization and a testament to the collaboration between our clinicians, digital teams and partners,” says John Chen, President and CEO of Ontario Shores. “Together, we are building a smarter, more connected health system that places patients and families at the centre of everything we do.” 

He adds that Ontario Shores’ commitment to responsible innovation, including the ethical use of artificial intelligence, will continue to guide its work. 

For Ontario Shores, winning the Davies Award a second time is more than recognition for digital excellence. It reflects the dedication of the teams who brought these innovations to life and reinforces the organization’s commitment to safer, more respectful and recovery-oriented mental health care. It shows what is possible when clinical expertise, digital innovation and a strong culture of compassion come together.