The beta version of the Patient Experience Peer Benchmarking Dashboard enables hospitals to compare their relative performance against peers. It is designed to support greater transparency and provide directionality to enhance the quality and experience of care.
The dashboard is exclusively available to authorized users at member hospitals participating in the benchmarking initiative, under the OHA's patient experience measurement program, who have completed the required data transfer configurations. The OHA collects de-identified patient experience survey response data from hospitals across multiple clinical areas to generate quarterly and annual benchmarks.
The dashboard helps hospitals identify strengths and improvement opportunities, recognize leading peer performers at a question level, and set measurable and comparable local targets to enhance care experience. It complements hospitals' local patient experience data, which supports in-depth explorations.
Key Features
- Question-Level Analysis: The
dashboard provides question-level analysis for each standardized survey that
meets the OHA’s benchmarking thresholds, allowing hospitals to compare their
scores on individual survey questions with peer hospitals.
- Top Box and Top 2 Box Benchmark Reporting: Hospitals can view both Top Box and Top 2 Box benchmark scores, offering flexibility to meet local reporting needs and preferences.
- Stratified Benchmarking: To increase the relevance and interpretability of benchmarks, stratified benchmarking has been applied to a subset of surveys. As an initial start, hospitals can view benchmarks by mode of care delivery (e.g., in-person, video).
- Benchmarking Groups: Where data thresholds have been met, benchmark scores are available by:
- Provincial Average
- Regional Average (North East, North West, East, Central, Toronto, West)
- Hospital Type (Small, Medium, Large, Teaching, Specialty)
- Peer Analysis for Surveys Below Threshold: Users can access averages even when a survey falls below the full
participation threshold (minimum of two hospitals required). This supports
transparency while fostering stronger and more meaningful benchmarking
standards over time.
Intended Use of the Beta Version
The data and benchmark scores currently available in the beta version dashboard are preliminary and subject to change. They are intended exclusively for internal use to support platform familiarization and feedback gathering.
Users are strongly advised to treat this data as exploratory and provisional, and to refrain from using it for external reporting, public dissemination, formal analysis, or decision-making. Any internal use must clearly indicate that the data is in beta, may contain inaccuracies, and should be interpreted with caution. Using this data outside of its intended context may lead to misinterpretation and does not reflect the finalized outputs of the program.
As hospital participation in the Patient Experience Measurement Program increases, both the beta version dashboard and benchmark data will continue to evolve.
Resources
The following resources are available to support dashboard users:
- Benchmarking reference guide that details the methodology used to compute scores, lists surveys currently available for benchmarking, outlines score availability, and the frequency of reporting.
- Summary of Dashboard Usability Improvements that details the changes introduced to enhance the user experience.
- FAQ that addresses high-level user questions such as access, response count discrepancies, availability of benchmarks and more.
