The dashboard allows hospitals to easily pinpoint strengths and opportunities, identify leading peer performers at a question level, and set measurable and comparable local targets to enhance care experience. It complements hospitals' Qualtrics XM platform for root-cause analysis, which enables in-depth explorations that yield specific insights to drive improvements.
Key Features
Question-Level Analysis
This dashboard provides question-level analysis for each standardized survey that meets the OHA's benchmarking thresholds, allowing hospitals to compare their scores to individual questions against their peer hospitals.
Benchmarking Groups
Where data thresholds have been met, benchmark scores are available by:
- Provincial Average
- Regional Average (North East, North West, East, Central, Toronto, West)
- Hospital Type (Small, Medium, Large, Teaching, Specialty)
Intended Use of the Beta Version
The data and benchmark scores currently available in the beta dashboard are preliminary and subject to change. They are intended exclusively for internal use to support platform familiarization and feedback gathering.
Users are strongly advised to treat this data as exploratory and provisional, and to refrain from using it for external reporting, public dissemination, formal analysis, or decision-making. Any internal use must clearly indicate that the data is in beta, may contain inaccuracies, and should be interpreted with caution. Using this data outside of its intended context may lead to misinterpretation and does not reflect the finalized outputs of the program. As hospital participation in the Patient Experience Measurement Program increases, both the beta version dashboard and benchmark data will continue to evolve.
Resources
The following resources are available to support dashboard users:
- Benchmarking reference document that outlines the benchmarking methodology, surveys available for benchmarking, score availability, and frequency of reporting.
- Dashboard Usability Improvements Summary that outlines the changes introduced to enhance the user experience.
- FAQ that addresses high-level user questions such as access, response count discrepancies, availability of benchmarks, and more.
