Since 1997, the OHA and its members have been working together to inform and drive improvements in hospital practices by measuring patients’ experiences with their hospital care using standardized patient survey instruments. The OHA holds and manages an umbrella contract on behalf of Ontario’s hospitals for the provision of patient survey instruments and data collection and reporting services.
After a rigorous and extensive RFP process that included gathering hospital input and conducting a Broader Public Sector Accountability Act (BPSAA, 2010) compliant procurement, NRC Health was selected as the vendor of choice for the OHA’s Patient Experience Surveying Contract as of April 1, 2016 for the next five years. Through the RFP process, the team of hospital and OHA evaluators sought a vendor that would offer Ontario hospitals the best available patient experience measurement services based on criteria that included experience, commitment to a contemporary service offering, readiness to serve our large, complex hospital market and price.
Over the next five years, hospitals can opt-in to this contract to take advantage of a range of services and tools to support the collection and reporting of patients’ perceptions of their hospital experience.