This page allows hospital communicators across the province to access and share COVID-19 communications resources. If you're looking for something specific or have a resource you'd like to share please email klemessurier@oha.com

Hospital Care Partner and Visitor Policies

Safe Hospitals Awareness - Resource Materials

Hamilton Health Sciences

• Patient pamphlet - "We're here if you need us"
• Missed appointments communication plan
• Photo prompts - Helps patients walk through the screening process

London Health Sciences Centre

External-focused tactics

• Media release
• External feature (website) plus video
• Video: Visiting LHSC? Here's what to expect
• Social media messages plus graphics: Sample 1 (FB), Sample 2 (FB w/video), Sample 3 (Twitter), Sample 4 (Twitter), Sample 5 (Twitter), Sample 6 (Instagram)
• External stakeholders email

Internal-focused tactics

• All staff email
• Article in staff newsletter
• Leader email
• Corporate guidance statement
• Patient checklist for booking
• Patient letters: delay to service and rescheduling care
• Phone scripts: delay to service and rescheduling care
• Provider resources: referral source letter confirmation and not accepted; service change notice
• Sample voicemail script
• Patient and family FAQ/supplement
• Messaging resource for staff and physician

The Ottawa Hospital

• Social media videos: Twitter (English and French), Facebook (English and French)
  
  

Resumption of Scheduled Care - Directive 2 Amendment

• Sample Key Messaging
  
• Key Messages by Audience - Champlain Region
  
• Communications Plan - Champlain Region
  
• Sample Website Update - Health Sciences North
  
• Sample Social Media Updates - Health Sciences North
  
• Sample Media Bulletin - Health Sciences North
  
• Sample Tweets - London Health Sciences Centre
  
• Sample Newsletter - St. Joseph's Health Care London
  
• Sample Media Statement - The Ottawa Hospital
  
• Sample Info and FAQs - The Ottawa Hospital
  

Hospital Signage for Staff, Patients and Visitors

• Physical Distancing in Elevators - Trillium Health Partners
• Physical Distancing in Cafeteria and Lunchroom - Trillium Health Partners
• Physical Distancing Reminder - Trillium Health Partners
• Physical Distancing Tentcards - Trillium Health Partners
• Number of Employees in a Space - Trillium Health Partners
• Health and Safety Reminders - Holland Bloorview Kids Rehabilitation Hospital
  
• Physical Distancing in Elevators -  Sinai Health
• Practice Physical Distancing - Sinai Health
• Restricted Seating - Sinai Health
• Physical Distancing When in Line -  Sinai Health
• Physical Distancing in Elevators - Humber River Hospital
• For Your Safety - Humber River Hospital
• Health Reminders - Humber River Hospital
• No PPE in Food Court - Humber River Hospital
• Please do not use sign - Humber River Hospital
  
• How to wear a face mask
  
• Cloth Face Mask Guidance - Riverside Health Care
  
• Patient and Essential Visitor Masking - Humber River Hospital
• How to wear a mask safely - Sinai Health
  
• Health Prevent the Spread of COVID-19 - Sinai Health
  
• Simple Steps to Stay Safe - St. Joseph's Care Group
• Staying Safe Poster (Masking policy) - St. Joseph's Healthcare Hamilton
• Patient and Staff Screening Posters - Sinai Health
  

Staff Resources:

• Do I Need a Mask? PPE Messaging for Staff - Sunnybrook Health Sciences Centre Sample
• Restricted Use of N95 Masks – Michael Garron Hospital/Toronto East Health Network Sample
• Personal Protective Equipment (PPE) Requirements - Trillium Health Partners Sample
• Donning and Doffing PPE for Aerosol-Generated Procedures   - Sunnybrook Health Sciences Centre Sample Video
• How to Put On/Take Off a Mask - Dr. Sarah Newberry
• How to wear a mask (Holland Bloorview Kids Rehabilitation Hospital)
• Infection Prevention and Control Requirements for Aerosol-Generating Medical Procedures
• Putting On Personal Protective Equipment (PPE)
• Staff Communication Regarding Masks - Humber River Hospital Sample
• Personal Protective Equipment (PPE) Staff Briefing - Humber River Hospital Sample
• PPE N95 Checklist for Point-of-Care Risk Assessments
• Message on PPE Conservation (Sunnybrook)
• Maximum Use Safety Allows Poster  - Queensway Carleton Hospital
• How was your day poster - The Royal
• Personal Protective Equipment (PPE) Education Charts - Humber River Hospital
• Psychological First Aid for Frontline Health Care Providers During COVID-19

Sample Communications Regarding COVID-19 Cases

• Patient Tested Positive – Sunnybrook Health Sciences Centre Sample
• Health Care Worker Tested Positive - Humber River Hospital Sample 
• Information Bulletin for Media re: Staff Outbreak - Trillium Health Partners Sample
• Patient Communication re: Staff Outbreak - Trillium Health Partners Sample
• Memo to Staff re: Staff Outbreak at Facility - Trillium Health Partners Sample
• Key Messages for Leaders re: Staff Outbreak - Trillium Health Partners Sample
• First Patient Death Related to COVID-19, Public Statement - Trillium Health Partners Sample
  
• First Patient Dealth Related to COVID-19, Staff Statement - Trillium Health Partners Sample
  
• Proposed Messaging for First COVID-19 Related Patient Death  - Hôpital Montfort Sample
  
• Redeployment Communications - Michael Garron Hospital/Toronto East Health Network
  
• COVID-19 Outbreak Declared - Trillium Health Partners Sample
• Sample Statement on COVID-19: CAMH Statement April 5, 2020
  
• Sample Information Bulletin re Staff Outbreak - Trillium Health Partners
  
• News Release re Emergency Field Hospital - Bluewater Health
  
• Communicating the Death of a Health Care Worker - Hôpital Montfort
  
• COVID-19 Outbreak Communications Toolkit for Congregate Living Environments
  
• COVID-19 Outbreak Communications Toolkit for Congregate Living Environments Presentation