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The beta version of the Patient Experience Peer Benchmarking Dashboard (PX Benchmarking Dashboard) enables hospitals to compare their relative performance against peers, promoting greater transparency and providing directionality to enhance the quality and experience of care. The dashboard is exclusively available to authorized users at member hospitals participating in the benchmarking initiative under the OHA’s patient experience measurement program. The OHA collects de-identified patient experience survey response data from hospitals across multiple clinical areas to compute quarterly benchmarks. 

The dashboard allows hospitals to easily pinpoint strengths and opportunities, identify leading peer performers at a question level, and set measurable and comparable local targets to enhance care experience. It complements hospitals’ Qualtrics XM platform for root-cause analysis, which enables in-depth explorations that yield specific insights to drive improvements.  

Key Features 

Question-Level Analysis 

This dashboard provides question-level analysis for each survey that meets the OHA’s benchmarking thresholds, allowing hospitals to compare their scores to individual questions against their peer hospitals 

Benchmarking Groups 

Hospitals can access benchmarks across three distinct groups: 

Intended Use of the Beta Version 

The beta version of the dashboard is in its early stages. As participation in the program grows, the platform will continue to evolve and improve. The benchmark scores in this beta version are intended for internal reference purposes only and should not be used for external reporting.  ​