Webcasts 

The Governance Centre of Excellence (GCE) is pleased
to present the webcast “Building a High-Performing
Board: Best Practices in Director Recruitment”. Director
recruitment is often event driven: the annual meeting is
fast approaching; there are vacancies on the board that
need to be filled; quick consideration is given to who can
quickly be tapped into serving as a Director or who owes
the organization a favour. It’s not surprising that many
boards don’t feel they’re ideally equipped to fulfill their
responsibilities. Working within whatever restrictions may
be required by such things as the organization’s by-laws,
boards should consider undertaking an effective process
to help ensure an optimal mix of skills and experience.

An effective board recruitment and nominations process
is essential for bringing the best talent to the board.
This session will provide strategies and resources
for recruiting board directors that possess the skills,
knowledge and other attributes needed in order for the
board to effectively carry out its responsibilities.
Participants will receive a clear understanding of the core
competencies required for the position, the role of the
Board Chair and Nominations Committee and elements
of an effective recruitment and orientation process.

The Accessibility for Ontarians with Disabilities Act, 2005
(AODA) is about removing barriers and creating an environment where people with disabilities can participate fully.

The accessibility standards, established by regulations to the AODA, cover five key areas:

1. Customer Service
2. Information and Communications
3. Employment
4. Transportation
5. Built Environment

The Integrated Accessibility Standards Regulation (IASR)
which came into effect on July 1, 2011, has several requirements that hospitals must phase into regular
business processes by 2021. The IASR combines the
Transportation Standard, the Employment Standard and
the Information and Communications Standard. Part
II of the IASR, the Information and Communications
Standard has requirements that hospitals must comply
with by January 1, 2012.

Learning objectives of this session include:

• Hear from the Accessibility Directorate of Ontario about new requirements under the IASR.
• Gain knowledge about what your hospital should be doing to meet the January 1, 2012 compliance requirements regarding emergency and public safety information and workplace emergency information.
• Learn about resources that are being developed to assist hospitals in meeting the requirements.

This session features a dynamic panel discussion among representatives from various health regulatory colleges in Ontario. Learn how interprofessional collaboration is taking place at the regulatory level with the goal of optimizing health human resources and improving safe, quality patient care. Strategies to strengthen the relationships among health regulatory colleges as well as practitioners will also be explored.

This session features a panel discussion among various health information managers.

Covering the following topics:

• Workforce Transformation for HIM Professionals
• Standards and Certification in Workforce Transformation
• Transformation of Epic Proportions: What will it take to enhance the largest Canadian health care workforce?
• HIM Workforce Transformation

This session features the presentation of the Nursing Leadership Award 2011 followed by a presentation on Courageous Leadership. 

This session discusses how the Caseload Management Tool can help support human resource planning while enhancing quality services and best practices.

Discover what Accreditation Canada has learned from clients and surveyors with the evaluation of the Qmentum Accreditation Program and how lessons will lead to refinements including a fresh approach to accreditation decision levels.

This Session features Dr. Izzeldin Abuelaish, known as “the Gaza Doctor,”  he is the author of the bestselling book “I Shall Not Hate”, which chronicles his life growing up in Gaza and the development of his outlook on life and peace in Israel and Palestine

The Ontario Hospital Association (OHA) is pleased to present the broadcast Recent Innovations in Primary Care. Over the past few years, many changes have occurred with regard to how primary care is organized and delivered in Ontario. This webcast will highlight how some organizations have experienced benefits to hospital in-patient care through innovations and improvements in collaborative primary care.

The Ontario Hospital Association (OHA) is pleased
to present the broadcast, Physician Engagement in
the Hospital Setting.

With new legislation impacting hospitals, it is critical that physicians participate in the design and implementation of changes that will occur. Learn how some hospitals have successfully engaged their physicians in hospital initiatives and how you can measure and monitor the level of physician engagement at your organization.

This presentation will highlight the call to responsibility for health care boards in the achievement of quality. To effectively govern and establish a culture of quality, this accountability must be embraced by health care directors.

The Ontario Hospital Association (OHA) and the
Institute of Public Administration of Canada (IPAC)
are pleased to present the broadcast Physician
Leader Accountability Agreements.
 

Topics covered:

This session will focus on the development of
physician leader accountability agreements. It will
highlight the development of these agreements at
York Central Hospital (YCH) and demonstrate how
they are linked to the hospital’s strategy and balanced
scorecard. The session will explore the impact this
process has on quality of care, safety and efficiency at
YCH. This session will outline the process that YCH
took, share the learnings, and provide a starting place
for other hospitals that may wish to undertake similar
work.

The Governance work undertaken at NYGH is part of the Health Transformation Learning Partnership (HTLP) project, a 3 year healthcare innovation project led by the Institute of Public Administration of Canada (IPAC) and supported by the Ontario government. The project involves the use of organizational transformation techniques to align the organizations’ strategies and goals through the development/implementation of balanced scorecards, strategy maps and accountability agreements tied to scorecards. A brief overview of the project will be provided at the start of the session.

$125.00

• Student Track Session– Fuel Your Life
• Celebrating Innovations in Health Care Expo - Kick-Off  Session
• Celebrating Innovations in Health Care Expo- Closing Session

The following archived sessions are be available for purchase below:

Take a look at some of the violence prevention programs put in place within Ontario hospitals, focusing on an initiative undertaken at one organization. Also hear representatives from WSIB provide a Safety Group Update for the year end.

Clayton Christensen, shows leaders a new way of thinking about market forces and competitive strategy, spurring them to innovate ahead of the curve. Clayton M. Christensen is the Robert and Jane Cizik Professor of Business Administration at the Harvard Business School, and is widely regarded as one of the world’s foremost experts on innovation and growth. Professor Christensen is the best-selling author of five books, including his seminal work, The Innovator’s Dilemma, which received the Global Business Book Award for the best business book of the year, The Innovator’s Solution, and Seeing What’s Next.

Recently, Christensen has focused the lens of disruptive innovation on social issues such as education and health care. Disrupting Class looks at the root causes of why schools struggle and offers solutions, while The Innovator’s Prescription examines how to fix our health care system. Four of his five books have received awards as the best books in their categories in the years of their publication.

The Ontario Hospital Association (OHA) is pleased to present this interactive webcast that will provide an introduction to social media for health care professionals.

Social Media is the technology of the moment and it is transforming our way of life by connecting people and communities all by digital impressions such as a ‘like’, a ‘tweet’, an ‘update’, or an ‘invitation’. It is the wave of real-time communication that is moving tremendously fast. Social network is the buzz and sites such as Facebook, Twitter and LinkedIn are essential tools in health care today.

Do you understand how it works and how easy it is to get ‘connected’? Have you taken the first steps by connecting to social media sites? Learn how to connect easily with more health care professionals and colleagues. Uncover the truth of social media- it’s easy! Our social media experts will provide you with tools on how to better manage your social network.

Our speakers for this webcast include:

If you missed the 2010 Canadian InterRAI conference on October 4-6, 2010 you have another opportunity to listen to the plenary sessions by purchasing the archived conference!

This annual conference provides an important forum that brings together researchers, policy makers and practitioners using the interRAI system of instruments used in Acute Care, Community and Home Care, Long-Term Care, Assisted Living, Mental Health, Palliative Care and Developmental Services. These evidence based electronic instruments capture client assessment information that is used to support care planning and delivery, quality improvement, health system management and policy development.

You can purchase the each plenary session separately or all five sessions together for a discounted price:

Plenary Session 1: Celebrating Change: Policy, Planning and People

The cornerstone of the interRAI instruments is the information that supports real and measurable change – change in policy, change in planning processes and change in the lives of the people we serve. This panel brings to life real-world stories that illustrate the potential for innovation and positive change across sectors and communities in Canada using RAI information and CIHI tools.

Plenary Session 2: What Canuks can Learn from Kiwis?: The New Zealand Experience

Team Work – What Can Happen When Home Care Organizations and Service Providers Work Together

Catie Noble
Managing Director,
Lifestyle Potential Ltd., New Zealand

The Use of interRAI Instruments with Cultural Minorities – Lessons Learned from New Zealand

Brigette Meehan
interRAI Senior Project Manager,
Health of Older People Policy, Health and Disability Services Policy, Population Health Directorate,
New Zealand Ministry of Health

Plenary Session 3: Hospitalization Rates: Using the MDS-RAI to Inform Decision-Making and Quality of Care

Vince Mor
Professor, Department of Community Health,
Alpert Medical School of Brown University; and,
Florence Pirce Grant University Professor of Community Health, Providence, Rhode Island

Plenary Session 4: Engaging Innovation and the interRai Mental Health Instruments

These panel presentations highlight key advancements and innovative approaches related to interRAI mental health instruments. Given the wide applicability of these instruments, and also the prevalence of mental illness across all ages and life situations, the topics are relevant for a range of services and service delivery settings.

Panelists:
John Hirdes; Ian Joiner; Diane Minhas (Regional Manager Central Newfoundland Regional Health Centre)

Plenary Session 5: CAN-STRIVE

This session will examine the results from the CAN-STRIVE case mix work recently completed across long-term care, home care and complex continuing care.
Findings will be shared with respect to resource utilization groups, algorithms and suggested future directions will be explored.

John Hirdes

Professor, Health Studies and Gerontology,
Faculty of Applied Health Sciences

University of Waterloo;
Scientific Director, Homewood Research Institute

Fellow and Board Member

interRAI

Brant E. Fries, Ph.D.
University of Michigan, USA

Paul Temple
Ministry of Health and Long Term Care

The Excellent Care for All Act (Bill 46) was a major focus at this year’s forum. Health care directors need to fully understand how the legislation will change their responsibilities and their leadership role in improving the quality of health care in Ontario.

If you missed the annual Health Care Governance Forum which took place in Toronto on September 24 and 25, 2010 you have another opportunity to view the valuable content. You can purchase the full archived conference or the different parts of the conference:

Part 1:

If you missed the e-Patients: Changing the Health Care System in Real-Time conference on September 21, 2010 you have another opportunity to listen to the sessions by purchasing the archived conference!

Today’s patients are e-patients, driving system change via the Internet. They are researching health information online and using social networks to instantly share with others who have common health care interests and experiences.

As health care leaders, how do we work with e-patients in real time to improve health care delivery? Hospitals are starting to realize the power and promise of social media, and to use it strategically as they work to improve dialogue with stakeholders. Yet there remains considerable apprehension of social media inside health care organizations.

The key objectives at the e-Patients: Changing the Health Care System in Real-Time conference were to prepare attendees to better engage patients on a real time basis, and to address fears, opportunities and risks in this context. Attendees also heard presentations on how social media could change health care delivery and outcomes, and how it can empower and engage patients, drive their satisfaction and even improve their treatment options.

One of the most frequently used interventions to improve patient health is the use of medication. As such, injuries caused by the  use of medication or adverse drug events (ADEs) are often a cause of preventable harm to patients in the hospital. While there have been many efforts to enhance medication safety, it is a challenge that organizations continue to face every day.

The Ontario Hospital Association (OHA) is pleased to present this two-part series on medication safety.  Please join us to learn more about how we can work together to improve medication safety for patients in Ontario.

Our speakers for this webcast include:

The multiple accountabilities to achieve results and sustain improvements in quality and safety are becoming increasingly complex within Ontario’s health care system. When it comes to improving the quality and safety of the care delivered, Boards, Administrative and Physician Leaders, Clinicians and other front-line staff all have a unique and invaluable role to play and, as such, need to remain engaged. At the same time, as the public continues to be more active regarding their care, and through the proposed Excellent Care for All Act, 2010, there will be new expectations of Boards, Physician leaders, and the hospital sector pertaining to the delivery of high quality care.

This educational event will provide an opportunity to hear from leading experts on how to create and maintain effective engagement of the Board and Clinical staff in a new era of accountability. The session will also provide participants with information about Ontario’s Quality legislation, which will undoubtedly change the landscape of the existing quality and safety infrastructure within the Ontario health care system.

Our speakers for this webcast include:

On July 1, 2010, a major tax reform will come into effect, which will combine the Ontario Retail Sales Tax with the federal Goods and Services Tax to form the Harmonized Sales Tax (HST).  This represents a major shift in sales tax payment and collection requirements as well as recovery opportunities for Ontario hospitals.

Many organizations in Ontario, including hospitals, are not as far along as they should be in establishing their HST implementation strategies. Regardless of where your implementation stands, this webcast will help you understand the strategies and tactics of complying with the HST. Combining legislative and systems experts with representatives from hospitals this webcast will address:

• Newly announced HST regulations and their effect on hospitals.
• The legislative impact of the HST and the required changes to IT systems.
• The need for a comprehensive HST plan.
• The importance of having a “Plan B” in case your implementation falls behind.

Our speakers for this webcast include:

Join us for the second webcast in our series on Fraud, directed to board of directors for health care organizations. This webcast will focus on the obligations of the board when it encounters fraud and will address the following:

• Directors’ obligations as they relate to fraud
• The governing authorities that dictate the board’s obligations
• The legal liability of the board where fraud has occurred
• Types of fraud and how they can be detected
• Practical considerations for boards when fraud allegations surface
• Case studies and examples from the industry

Our speakers for this webcast include:

• Edward Nagel, Principal, Nagel + Associates and
• Aaron Grinhaus, Associate Lawyer, Danson Schwarz Recht LLP.

The recent controversies at eHealth and Cancer Care Ontario have underscored the importance of transparency and accountability in healthcare procurements. But, transparency and accountability are not the whole story. There is the lurking presence of procurement law which adds a layer of complexity and uncertainty – often punctuated by lawsuits and threats of lawsuits – to the entire procurement process.

What must hospitals do to be accountable to both vendors and their own stakeholders and still be able to buy? The Broader Public Sector Guidelines are coming April 1st, 2010. Which hospitals and related healthcare bodies are impacted – and with what results to policy and practice in those institutions?

This webcast will address the following:

• The legal side of “transparency and accountability”
• What is ‘procedural fairness’ in procurement?
• BPS guidelines meet the market
• BPS Guidelines and information technology systems
• One hospital’s experience developing a risk management framework arising out of its procurement activities
• Steps taken to implement this framework
• Identifying potential operational challenges associated with compliance with the BPS Supply Chain Management Guidelines

The Experts:

• Chair: Peter Roman, Project Manager, Operating Room Supply Chain Project, OHA
• Mark Fecenko, Partner, Borden Ladner Gervais LLP
• Bill Pigott, Partner, Miller Thomson LLP
• Jodi Butts, Legal Counsel and Corporate Privacy Officer, Mount Sinai Hospital

The health and well-being of Aboriginal peoples in Ontario is influenced by many factors, such as culture, geography, an aging population, shifting demographics and the challenge of blending traditional healings and contemporary medicine. Consequently, there are many challenges, solutions and best practices currently taking place Aboriginal health care across the province.

This webcast series features two experts who explore both the history of Aboriginal traditions and principles as well as opportunities for collaboration to improve the health status of Aboriginal peoples:

Residential School Legacy: Challenges
Dr. Peter Menzies, Clinical Head of Aboriginal Services, Centre for Addiction & Mental Health, Toronto

Working with Interpreters in Health Care Settings
Yolanda Hobrough, The Language Bureau, Vancouver

On June 4, 2009, amendments to the Regulated Health Professions Act (RHPA) became law.

These amendments, introduced through Bill 171 (the Health System Improvements Act), expand the reporting requirements for facilities as set out in section 85.2 of the Health Professions Procedural Code (Schedule B of the RHPA).
 

As a result, facility operators (including hospitals) are now required to file a report with the appropriate College where there are reasonable grounds to believe that a member who practices at the facility is incompetent, incapacitated or has sexually abused a patient.

This webcast addresses:

• Reporting obligations: why, who, when and how re information must be reported to the College
• Interpreting “incapacitated” and “incompetent”
• Imlementation of new requirements - Hospital challenges
   

Price includes unlimited access to the webcast until March 10, 2010.

On June 4, 2007, Ontario enacted The Health Systems Improvement Act (Bill 171) which amends the
Regulated Health Professions Act, the Pharmacy Act and Drug and Pharmacy Regulation Act as well
as many other health profession acts.

There are many components to the regulation initiative, and several steps that need to be put in place before
hospitals will be ready to support registered pharmacy technicians.

Topics:

• Who can use the title of pharmacy technician?
• What approaches are hospitals taking to implement the Health Systems
• Can a consistent approach be applied to all hospitals in Ontario?
• What impact do collective agreements have on how hospitals implement Bill 171 with respect to pharmacy technicians?
• What can we learn from other provinces managing the regulation of pharmacy technicians?
• Legal Implications

Price includes unlimited access until March 11, 2010

On April 23, 2009, Ontario enacted The Apology Act. The objective of apology legislation is to reduce the concerns about the legal implications of making an apology. The apology itself cannot now be used in Ontario to establish fault or liability for what happened in any subsequent Court or other proceeding.

Given that an apology should be seen as a sign of compassion and empathy, not as an admission of liability,
what is the impact of apologies on patients, providers and hospitals?

Topics:

• What is an ‘apology’?
• How does harm to patients occur and when should an apology be considered?
• How do you apologize?
• What is the purpose of the legislation and what does it cover?
• What is the effect of apology in determining liability in Canada?
• What is happening in other provinces, the United States and worldwide?
• The power of saying ‘sorry’ in patient relations

Price includes unlimited access until March 23, 2010

James Conway is the Senior Vice President for the Institute for Health Care Improvement and also served as the Executive Vice President and Chief Operating Officer at the Dana-Farber Cancer Institute.

In this session Mr. Conway presents a very frank and dynamic presentation on areas such as Quality, Fraud and the Board,  a Framework for Board Leadership of Quality and specific Board on Board elements.