“Management is doing things right; leadership is doing the right things.”
Peter F. Drucker

Be part of this event and learn more about leadership in the volunteer sector! What makes a good leader? How
do you identify and develop the next leader? What are some skills and qualities that a leader must have?

At this year’s conference, delegates will participate in an interactive learning exercise which will provide
participants with the opportunity to engage in dialogue and share their knowledge and experience on issues that
volunteer leaders face day-to-day. After the conference, participants will receive the summary of the findings of
this exercise, which should be a valuable resource and have a positive impact on their job performance.

Comments from past attendees:
“I found the conference very informative. I learned a lot. This was one of the best conferences I have attended. The
speakers were just fantastic.”


AGENDA:

0830h Registration and Continental Breakfast

0900h Updates from the Partnering Organizations

Joan Farlinger
President
Hospital Auxiliaries Association of Ontario

Lorraine McGrattan
Manager, Volunteer Resources
Hamilton Health Sciences

Wally Wiwchar
Past Chair, Board of Directors
Ontario Hospital Association

0925h Welcoming Remarks

Conference Co-Chairs:

Anne Dyas (Morning Chair)
Director of Education
Hospital Auxiliaries Association of Ontario

Jill Holland-Reilly (Afternoon Chair)
Director Volunteer Services
Kingston General Hospital
Director of Education
Professional Administrators of Volunteer Resources - Ontario

0930h Healthcare in Ontario: The Big Picture

Advances in science have created the possibility of a brave new world where science, technology and the human touch intersect. This session will examine:

• Trends in the future of disease detection and treatment
• The implications for governance, funding and the volunteer sector

Janet M. Beed
President & CEO
Markham Stouffville Hospital

1030h Networking Refreshment Break

1045h Volunteer Leadership in the Healthcare Sector

• What makes a good volunteer leader?
• How do you identify and develop leaders of tomorrow?
• Leading by example; helping volunteers through change

Peter Dickens
Program Leader
The Iris Group

1200h Networking Luncheon

1300h Interactive Learning Exercise

Facilitator:

David Sheridan
Senior Consultant and Principal
Shercon Associates Inc.

The goal of this exercise is to have participants involved in an open discussion where they can share their knowledge and experience to find solutions to issues volunteers and volunteer managers face day-to-
day. Topics of discussion include:

Leadership Recruitment and Development
• What steps would be involved in “passing the torch” to new leadership?

Advocacy
• How do you advocate for your role within the organization?
• What a two minute conversation about your role/job description would sound like?

Young Volunteers
• How do you recruit and retain them?
• How can the old generation and new generation find ways to learn and work together?

Financial Accountability/ Fundraising
• How do we make front line volunteers aware of the financial situation of hospitals and its impact on volunteers?
• Should volunteers be expected to raise money for the organization? If so, should they be accountable for how much they raise?

Program Review
• What are some of the processes for reviewing the quality/efficiency/relevance of volunteer-run programs?
• When and how do you decide to stop a program?
• What are the steps for implementing a new program?

Technology
• What should volunteers be expected to know in terms of technology?
• Should technology training be made available for volunteers? If so, how often should it be done? How can this be achieved at no cost?

Transitions (Change of Roles, Dismissal,etc.)
• How should we handle discussions about transitions or dismissals?
• How do we support volunteers when moving into a new role?

Skills to Deal with Difficult People or Situations
• What are some of the difficult situations you have encountered in your work/volunteer life recently?
• What steps could be taken in order to better handle difficult conversations or situations?

1445h Networking Refreshment Break

1500h Twelve Common Monkeys Of Life and Work and How To Get Them Off Your Back!

• Discover solutions to a dozen common challenges that we all face from time to time.
• Overcome "monkeys" like procrastination, disorganization, worry and stress and learn that living well means thinking well

Michael Lewis
Founder And Managing Director
Michael Lewis Training, Motivation And Development

1600h Closing Remarks

Jill Holland-Reilly