Disney's Approach to Excellence
Tuesday May 25th, 2010
Marriott Downtown Eaton Centre Hotel
525 Bay Street, Toronto
Over the past 20 years, proven Disney business philosophies have inspired half of the Fortune 100 and over one million business professionals from more than 35 countries. Now it is your opportunity to learn the same action steps and proven business strategies adaptable to any organization – all in a lively, collaborative atmosphere filled with storytelling and engaging experiential activities.
Your day will be comprised of four segments, led by two experienced Disney “Cast Members” who are world-class professional facilitators with Disney Institute:
Leadership Excellence
Learn Walt Disney’s fundamental leadership philosophies, the core of Disney’s organizational strength. Benchmark a world-class approach to leadership development.
People Management
Explore how Disney works hard to select, train, communicate with and recognize its Cast Members. Learn the value of creating a culture that supports retention, productivity and organizational goals.
Quality Service
Discover that Disney’s long-standing reputation for incredible service and friendly employees is not magic, but sound ideology that you can consistently apply at your organization.
Inspiring Creativity
Hear the business case for creativity. Model how to put systems of collaboration in place at your organization that will bring new ideas – and thus effective products and services – to life.
8:30am Registration and Continental Breakfast
8:55am Welcoming Remarks and Conference Overview
9:00am Leadership Excellence, presented by Disney Institute
• Learn how to effectively communicate your vision and examine personal methods for inspiring others.
• Experience successful Disney processes and the organizational structure that supports them.
• Explore the results of involving people and positive partnering among teams.
• Examine the strategies Disney leaders employ to keep their teams constantly improving and reaching new goals.
• Explore values and behaviours that can make you a leader of strong character.
• Develop leadership action steps that will assist you in analyzing your organizational vision and individual leadership behaviours.
10:30am Networking Refreshment Break
10:45am People Management, presented by Disney Institute
• Select employees with skills that are the right “fit” for your organization’s culture.
• Train employees to make their best contribution and provide them with opportunities to improve their performance.
• Communicate with all levels of your organization.
• Provide a supportive environment that celebrates success.
12:00pm Networking Luncheon
1:00pm Quality Service, presented by Disney Institute
• Bring consistency to your organization by establishing quality standards.
• Design a delivery system that focuses on the employees, environment and processes that enhance quality service.
• Create a service plan that integrates quality standards and delivery systems that focus on exceeding diverse expectations.
2:30pm Networking Refreshment Break
2:45pm Inspiring Creativity, presented by Disney Institute
• Foster a collaborative environment that draws on the creative resources of your entire organization.
• Establish systems that help your leaders make decisions about new ideas.
• Focus your employees’ creativity on the goals of your organization.
• Improve productivity by implementing new ideas generated in the creative process.
4:15pm Wrap up & Adjournment for the Day
Register
Registration
Registration will take place on Tuesday, May 25, 2010, at 8:30am
at the Toronto Marriott Downtown Eaton Centre Hotel.
Space is not guaranteed, unless payment is received
prior to the conference.
Fee: $550.00 + GST $27.50 = Total $577.50
Discount Policy
If more than one full registration is received from the same
facility, a 15% discount (+ 5% GST) will apply to the 2nd and
each additional registration received. The first registrant must
pay the full registration fee. All group registrations must be
received at the same time. This discount is not valid with other
program promotions.
Cancellation Policy
Notice of cancellation must be provided in writing 2 weeks
prior to the date of the program. A 50% administration fee will
apply to all refunds. Registrants who fail to attend the program
or cancel after the deadline date shall be liable for the entire fee.
Substitutions are welcome. The Educational Services Division
reserves the right to cancel or reschedule a program.
Accommodation
If you require accommodations, please contact the Toronto
Marriott Downtown Eaton Centre Hotel at 416-597-9200 or
1-800 905-0667. Please be sure to indicate that you are attending
the OHA conference to secure a special room rate of $189 for
single/double occupancy. Be sure to make your hotel reservation
before April 25, 2010, as accommodations for that time period
are filling up quickly.
If you require extra assistance or have special requirements, please let
us know when registering for the course to ensure we can accommodate
them.
Three Easy Ways to Register...
1. Online: www.oha.com/conferences
2. Fax: 416-205-1340
3. Mail: If paying with a cheque, complete the form and mail
together with payment to:
EP 379 Disney’s Approach to Excellence
Educational Services Division
Ontario Hospital Association
200 Front Street West, Suite 2800
Toronto, Ontario M5V 3L1
For additional registration and program information, please
contact Michelle Evans at 416-205-1347 or mevans@oha.com