This conference will help health care leaders with strategies to leverage the employee management aspect of their role to enhance the health care goals of improving patient satisfaction and safety, operation efficiency, and employee engagement. What are the most important actions health care leaders can take to enhance the value and sustainability of Ontario's health care system? How can Human Resources best contribute to achieving this goal?

In addition to strategic HR and leadership issues, there will be pragmatic coverage of: absentee management - union, management, and arbitrator perspectives, healthy workplace outcomes, a roadmap for your Bill 168 compliance agenda, and an update of the Province’s Performance and Accountability approach and what this means to human resources.

0800h Registration and Breakfast

0830h Welcome and Opening Remarks

Co-Chairs:

Anne-Marie Malek
President and Chief Executive Officer
Westpark Healthcare Center

Matthew Sutcliffe
Senior Employee Relations Consultant
Ontario Hospital Association

0840h Employee Engagement and Empowerment: The People Factor in Meeting Your Organization’s Quality, Efficiency, and Patient Outcome Goals

• The Homewood Health Centre's journey to a healthy workplace and engaged workforce

Dr. Edgardo Perez
Chief Executive Officer and President
Homewood Health Centre, Inc

0925h Difficult Conversations

• Problem solving strategies for approaching difficult conversations, and to resolving conflict at the earliest stages

Dr. Gillian Kernaghan
Co-Chair, Physician Hospital Working Group
Vice President, Medical Education and Medical Affairs
St. Joseph’s Health Care, London
London Health Sciences Centre

Employer counsel perspective

Robert W. Little
Partner
Hicks Morley

Union counsel perspective

James K. McDonald
Sack Goldblatt Mitchell

Arbitrator Perspective

Diane Brownlee
Arbitrator

1130h Networking Luncheon

Provincial Performance Management Approach: What Does This Mean for HR?

• An overview of the performance management portfolio and the LHINS agenda
• How can HR support this portfolio?
• Which HR data is being measured and monitored?

J. Kenneth Deane
Assistant Deputy Minister
Health System Accountability and Performance
Ministry of Health and Long-Term Care

1245h The HR Value Proposition in a Changing Health Care System

• How HR creates value in your health care organization
• The HR role in the changing context of Ontario health care
• What are the HR leaders of successful organizations doing that can apply to Ontario’s health care setting

Dr. David Ulrich
Professor Business Administration
Director, Advanced Human Resources Executive Program
University of Michigan
Editor, Human Resources Management Journal
“World's ‘#1 Management Educator’ ”- Business Week
“Most Influential Person in HR”- HR Magazine UK
“Among Top 5 Business Coaches”- Forbes

1345h Breakout Sessions

Option 1:

Difficult Behavior: Identifying, Preventing and Managing Consequences

Hotel Dieu Grace Story – A Personal Account

Patricia Somers
Vice-President Operations
Chief Nursing Executive
Hotel Dieu Grace Hospital

A Road Map for Your Compliance Agenda

• Key elements of developing an effective workplace violence prevention program
• Best practices for developing effective prevention programs in the healthcare setting
• Steps to position your hospital to survive an assessment
• Investigating incidents or allegations of violence, bullying, threats or harassments: Critical elements of effective investigations

Barbara Humphrey
Partner
Stringer Brisbin Humphrey

Option 2:

What do Leaders Need to Do? Translating Ulrich’s Insights into Action at Health Care Organizations

Session Introduction

Greg Shaw
Vice President, Strategic Human Resources
Ontario Hospital Association

Roundtable discussion with Chief Executive Officers, Chief Human Resources Officers, Chief Nursing Executives, Chief of Staff, and OHA Provincial Leadership Councils

Faciliated By: Dr. David Ulrich

To maximize effectiveness of this session, we ask to prepare 2-3 of your key questions and challenges for the short and long term future

1515h A Vision for a High Performing Health Care System and the Role of Leaders

Tom Closson
President and Chief Executive Officer
Ontario Hospital Association

1545 Closing Remarks

Anne-Marie Malek