Monitoring patient perceptions of hospital care is a key indicator of the quality of services provided in hospitals. Since 1997, the Ontario Hospital Association (OHA) has provided leadership in Ontario by encouraging its members to measure patient experience’s of care through the coordination of a standardized measurement process.
The more recent establishment of the Emergency Department Patient Experience Performance Advisory Committee (ER PIAC) is part of a larger strategy to support Ontario’s hospitals in their ongoing efforts to improve the emergency department patient experience. The first in the series of supports is a review of worldwide emergency department patient experience leading practices. The review, conducted by InfoFinders, can be accessed here. To access the snapshot or summary of identified strategies, please click here.
To access the Improving the Emergency Department Patient Experience: A Guide to Developing Rapid Improvement Surveys, click here.
Next steps include an Ontario call for leading practice submissions.
This is an exciting opportunity for the OHA to play a role in helping hospitals improve the ED patient experience and will also inform patient experience performance improvement in other sectors.
Archived Events
March 23, 2011 Conference - The Emergency Department Patient Experience: From Measurement to Outcomes
Segment One - Brenda Lambert, Dr. Michael Murray, Dr. Barbara Balik & Dr. Matthew Cooke.
Click here to download the Slide Deck.
Segment Two - Kira Leeb, Tai Huynh, Jillian Paul, Julian Martalog, Linda Corso & Nancy Cobb.
Click here to download the Slide Deck
Segment Three - Dr. Michael Murray, Lena Cuthbertson, Dr. Jason Wolf, & Brenda Lambert.
Click here to download the Slide Deck